Creating a culture of excellence using best practice

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Customer Service Skills

Learn the skills to communicate with customers effectively

Your Customer Service Desk is the door to your organisation – it plays a pivotal role in the overall success of the support and delivery of services.

This powerful one-day course has been designed for anyone who has learned about  what constitutes customer service and needs to fully understand how customers  want  to  be  treated.  Based on  extensive practical experience  in many different sectors of business and government,  the course answers the countless  questions people  have  asked  and  issues they  have  faced  when dealing with customers.

Do you want to know how to get the very best from your Service Delivery? It helps you to discover how to change your customers’ perception of service that you are delivering and meet your targets.

If your customers do not consider your support as ‘a source of knowledge and experience’ then this is the course you’re looking for.



Next Available Dates

Available in-house only. Please contact ALC.
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