The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle
modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management.
The purpose of this training module and the associated exam and certificate is to:
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organisational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance
This course is suited to:
Typical attendees would include CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
Fees HK$ per person
|ITIL Managing Across the Lifecycle|
Candidates to this course should already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Intermediate Capability or Lifecycle qualifications.
The Managing Across the Lifecycle exam is a 120 minute closed book exam consisting of ten multiple choice, gradient-scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 5 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 35/50 or 70%.