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ITIL® Training Courses

ALC provides the best value, most comprehensive ITIL training program available, from ITIL Foundation Certification all the way to ITIL Expert.


Our ITIL courses are presented by experienced practitioners who have distinguished themselves both as subject matter experts and as training professionals. You don’t get just the theory.

With ALC you get a solid end-to-end solutions-based approach with strong capability and competitive pricing.

Browse below for details of the most comprehensive ITIL training program.


What is ITIL?

ITIL® is the most widely adopted approach to IT Service Management in the world.

Adopted globally by thousands of organisations, professionals and consultants, ITIL helps deliver improvements to IT services including cost reductions in service delivery, enhancements in processes, improved measurement and reporting as well as continually driving up the quality of IT Services.

ITIL provides direct benefits to service providers, businesses and their customers.

ITIL provides direct benefits to service providers, businesses and their customers and is supported by a comprehensive qualifications and accreditation scheme as well as by implementation and assessment tools.


ITIL Foundation Certificate

This is the ideal starting point for any person or organisation needing to understand the ITIL framework. Provides high-level, comprehensive understanding of ITIL and an integrated approach to IT Service Management through implementation of cross-functional processes and effective communication channels. Provides full preparation for the Foundation Certificate exam.

Follow this link for ITIL Foundation full course and registration details.


ITIL Capability Certificate Courses

There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area:

  • Release, Control & Validation (RCV)
    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.
  • Operational Support & Analysis (OSA)
    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.
  • Service Offerings & Agreements (SOA)
    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.
  • Planning, Protection & Optimisation (PPO)
    PPO focuses on translating strategic vision into functional requirements and providing cost justifiable IT services that are aligned with the customers need’s and optimising the performance, robustness, availability and measurement of services.


ITIL Lifecycle Certificate Courses

ALC offers the complete set of five modules at the intermediate level. These five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:


Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.


ITIL Courses in Your City

Our ITIL certification courses are offered on a regular basis in all capital cities.

Special promotion to 30 April 
Best price for PRINCE2 training

Send 3 people for the price of 2*

Effective price per person:

3-day ITIL Foundation Course

*refer to full offer terms and conditions

Contact  Bonnie Yeoh if you think you can get a better comparable deal on ITIL anywhere else.
The Complete ITIL


Follow the links below for full course and registration details.

ITIL Foundation

Release, Control & Validation (RCV)

Operational Support & Analysis (OSA)

Service Offerings & Agreements (SOA)

Planning, Protection & Optimisation (PPO)

Service Strategy

Service Design

Service Operation

Service Transition

Continual Service Improvement

Managing Across the Lifecycle


Register for an ITIL course



Course dates in YOUR City


Click below to see the full ITIL training schedule in your city.




Hong Kong: Training Schedule