The much anticipated ITIL V3 was released to the IT Service Management market on 30 May 2007. Whilst ITIL’s history goes back some 20 years, this newest version is perhaps more significant than the previous because of the global uptake of ITIL over the past 5 years since the release of the ITIL V2 IT Service Support and Delivery books.
This 1.5 day certification course will provide you with a solid understanding of what ITIL V3 comprehends, where ITIL V3 differs from ITIL V2 and more importantly what ITIL V3 has to offer your organisation. It will help you to decide if and how to best utilise ITIL V3 for your organisation. This course provides a fast track route to an ITIL V3 Foundation certificate level of knowledge.
Course Content
The ITIL Foundation V3 Bridging course highlights the new topics in ITIL V3 and the main differences from earlier ITIL versions. The course does not cover any elements that formally have been part of earlier versions of ITIL. Included is:
ITIL V3 - What’s new?
The main differences between ITIL V2 and ITIL V3, but also, what is the same?
Service Management principles
General understanding of IT Service Management, services, processes, roles and types of service providers.
The Service Lifecycle
The new ITIL Service Lifecycle and how the different phases are interrelated.
Key Functions
For each of the phases in the ITIL V3 service life cycle (Service Strategies, Service Design, Service Transition, Service Operation, and Continual Service Improvement) we will cover (with a main focus on the new and changed processes):
• Main goal and objectives
• Business value
• Key principles
• Included processes
Technology and Architecture
The role of Service Automation to assist with the integration of Service Management processes
Who Should Attend
This course is only intended for existing holders of ITIL Foundation Certificates from earlier ITIL versions.
Prerequisites
Candidates are required to have obtained the ITIL Foundations certificate from earlier ITIL versions. Candidates must provide their ITIL Foundation Certificate before sitting the Bridging exam.
Examination
It is a 30-minute, 20 question multiple-choice exam. A pass mark of 13 out of 20 (65%) is required to pass the exam.
ITIL Version 3 adopts a greater business focus for IT because IT assets are integrated with the Business Strategy and Business Outcomes
- IT needs to move with the industry in some key strategic changes such as outsourced services, or cultural change factors
- IT is recognised as a Strategic Business Unit operating in a competitive market and must therefore focus as much on business benefits and marketing as it does on costs, risk management, and project and service delivery
IT therefore needs to have a strategic view of its assets so that they are deployed to create value through the delivery of IT services to customers
