New ITIL Practitioner: Release & Control
The second ITIL "cluster" Practitioner course is a powerful and practical alternative to the previously separate Practitioner Certifications in Change, Release and Configuration Management.
This practitioner course focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes, complemented by an effective Configuration Management process. It is aimed at optimising quality of service by responding to the need for changes in a controlled and time-effective manner, while also keeping information about the infrastructure up-to-date and relevant.
Course work is completed in one five-day session during which participants will learn how to effectively implement, manage and optimise the Release and Control processes in an organisation through interactive classroom training. Participants will be prepared to sit the associated EXIN certification examination.
New ITIL Practitioner: Support & Restore
This course provides a powerful and practical alternative to the previously separate Practitioner Certifications in Incident and Problem Management and the Service Desk Function.
This practitioner course focuses on the implementation and management of the processes and function involved in providing users support and increasing IT infrastructure stability. These include effective Incident and Problem Management processes, complemented by an effective Service Desk Function. It is aimed at optimising quality of service by responding to customer issues and requests in a controlled and time-effective manner, while also preventing reoccurrence of fault in the IT infrastructure.
Course work is completed in one five-day session during which participants will learn how to effectively implement, manage and optimise the Support and Restore processes in an organisation through interactive classroom training. Participants will be prepared to sit the associated EXIN certification examination.
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